CAR INSURANCE

Digitally Transforming Customer Service And Field Operations With Future-Proof, No-Code Technology

Needs

The leading Italian insurance group sought to streamline call center assistance requests and enhance field service responsiveness. The goal was to elevate customer experience, accelerate new service rollout, and boost operational efficiency with a scalable, future-ready solution.

Solution

We designed and implemented a No-Code technology platform that enables rapid configuration of processes and user interfaces, cutting development time while increasing system scalability and adaptability. The platform automates the full service workflow, from assistance requests to field intervention assignment, improving response times and coordination.
A dedicated mobile application for tow truck operators further optimized field operations, enabling real-time communication and higher efficiency.

Key elements for the solution

  • Pega Customer Service

  • Pega Field Service Management

  • Mobile app for Android/iOS

  • No-Code platform

  • Workflow management

  • Automated intervention assignment system

Benefits

Better service, smarter operations and scalable innovation delivered through:

  • Faster, more efficient customer service and field operations

  • Significant reduction in response times

  • Accelerated time-to-market for new service features

  • Optimized resources through scalable and flexible workflows

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